Contact us
One address reaches the people who write and check this site: [email protected]. It is read by the editorial team, not by an agency, and every message about a published figure is passed to the editor who signed that page.
Corrections and factual errors
If a number on a page does not match the operator’s own published page, send three things: the URL of our page, the figure you believe is wrong, and the source you are checking against. A link to the operator’s cashier, terms or help-centre page is enough — a screenshot works too.
When a correction changes a Payout Score, the page is updated, its checked date moves, and the change is noted on the page it affects. We do not quietly edit a score.
Advertising and partnerships
Commercial enquiries go to the same address and are handled separately from editorial. Two limits apply and they do not move: an operator cannot read a review before it is published, and commission does not change a Payout Score. How the money works is set out in our affiliate disclosure.
Privacy and data requests
To ask what we hold about you, to correct it or to have it deleted, write to the same address with “privacy” in the subject line. What we collect and how long we keep it is described in the privacy policy.
Casino account problems
We cannot look into an individual account, a pending withdrawal or a blocked payment. Those sit with the operator’s own support team, and only they can see your account. If a dispute is not resolved, the gambling regulator that licenses the operator is the next step — the licence check guide explains how to find which one applies.
Responsible gambling
If gambling has stopped being entertainment, help is free and confidential. Provincial helplines, self-exclusion schemes and support services are listed on our responsible gambling page. We do not provide counselling ourselves and we do not discuss account limits with operators on your behalf.
What we cannot help with
- Account access. Passwords, locked accounts and verification checks are handled by the operator’s support team.
- Withdrawals. We can explain what a cashier’s terms say; we cannot release a payment.
- Legal, tax or financial advice. Our guides are general information, not advice about your situation.
- Bonus disputes. Terms are set by the operator. We can point to the clause; we cannot overrule it.
How we handle messages
Corrections are read first because they affect what other readers see. Enquiries that need a figure checked are passed to the editor responsible for that subject: payouts and cashier terms to the payout editor, RTP and licensing to the data editor, everything else to the managing editor. The three roles are described on the authors page.
We do not accept paid guest posts, paid links or sponsored reviews. Requests of that kind are declined.
Where to find us
Email: [email protected]
Editorial standards: how we rate casino payouts
Who writes the site: our editorial team
Commercial relationships: affiliate disclosure